Mortio Financial Corp. ("Mortio," "we," "us") explains here how we collect, use, disclose, retain, and protect information when you use mortio.ca or contact us about a mortgage. Questions and requests can be sent to our Privacy Officer at info@mortio.ca.
Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Address
- Property, mortgage, income, employment, and credit-related details that you submit or authorize us to obtain for mortgage brokerage services
- Appointment details, inquiries, and records of our communications
Non-Personal Information:
- Browser type
- IP address
- Device information
- Cookies and tracking technologies
How We Use Your Information
- To provide mortgage brokerage services
- To respond to your inquiries, assign a mortgage specialist, and arrange appointments
- For marketing and promotional purposes (only with your consent)
- To comply with legal obligations
- To protect and improve our services and Website, and measure advertising when your tracking choice permits it
Service messages about a request you made are distinct from promotional email or text messages. We send promotional messages only when permitted under Canada's Anti-Spam Legislation and include an unsubscribe mechanism when required.
Sharing Your Information
We do not sell or rent your personal information. We are committed to transparency and will only share your information in the circumstances described below.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information in the following specific situations:
- For a mortgage request: We may share information with the specialist handling your file, and lenders, insurers, appraisers, lawyers, or other parties involved in a transaction where appropriate and with any required consent.
- With Service Providers: We use providers including Zoho for CRM and email workflows, Calendly when you choose to book a meeting, and website hosting, security, analytics, and advertising providers such as Vercel, Render, Google, and Microsoft. They receive information needed for their services. Some may process information outside Canada, where local laws may apply.
- To Comply with Legal Requirements: We may disclose your information if required by law, or to protect our rights, property, or the safety of our users or others.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts. The types of cookies we use include:
- Essential Cookies: Required for the Website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our Website (e.g., pages visited, time spent). We use this data to improve our services.
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.
- Preference Cookies: Remember your settings and choices to personalize your experience.
Where the site presents a cookie choice, Use Necessary Only limits optional third-party tracking, while Accept All permits it. You can reopen the site's consent preferences to change your choice. You can also restrict or delete cookies in your browser, although some features may be affected. Merely continuing to browse does not count as accepting optional tracking. Technologies used on the site may include Google Tag Manager and advertising identifiers, Zoho advertising tracking, Microsoft Clarity, and Vercel analytics.
Your Rights
You have the right to:
- Access your personal information
- Correct or update inaccurate information
- Withdraw consent for marketing communications
- Request the deletion of your data (subject to legal and contractual obligations)
You may also ask about our practices or make a complaint. Contact the Privacy Officer at info@mortio.ca; we may need to verify your identity before responding. Withdrawing consent can limit our ability to provide a requested service.
Retention
We retain information only as long as needed for the purposes described above, including applicable legal, regulatory, recordkeeping, and legitimate business needs. When information is no longer needed, we delete it or make it non-identifying in accordance with our retention practices.
Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system is completely secure.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting. Please review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Address: 1020 Denison St, Unit 113, Markham, ON L3R 3W5
- Email: info@mortio.ca
- Toll-free: (844) 991-7171
- Local: (437) 524-7071